Refund policy

1. If you need to change the order/change the glasses style after placing the order, please notify by whastapp (+85252255228) / phone (23232639)* within 24 hours after placing the order, otherwise, we will not Not refundable.

*Business hours (14:30-22:00)

2. If you receive damaged or incomplete goods, you must email them within 7 days from the receipt of the goods (based on the date of receipt) Contact our store (op.tiacl@hotmail.com) and provide the order number, the name of the product to be replaced, the relevant photos and the quantity, so that our store can follow up and record. After the two parties have discussed and agreed with the shop, all the goods required to be replaced must be returned to the shop for testing.

3. The complete package must be kept when exchanging goods, And to ensure that the goods are complete and unused.

4. Each order can only be exchanged at most once. You can choose to replace the same or different products. If the price of the new product is higher than the original product, you must make up the difference; if the price of the new product is lower than the original product, the shop will not refund the difference.

5. If you need to go to the store to match the lens or choose the order of the lens, you can change the lens order at the store, and the lens cannot be returned once it is made.

6. We will try our best to ensure that the products shown in the store catalog have enough stock, but due to special circumstances, some products may sold out. In the event that the returned goods have been sold out or the ordered goods are out of stock, in this case, the shop will take the following actions: After discussing with the customer, replace it with other products of the same price. If it is not resolved, the shop will refund the entire amount and refund the payment using the payment method used when purchasing the goods.